Cleaners Highbury Privacy Policy

This Privacy Policy explains how Cleaners Highbury collects, uses, stores and protects personal data of all customers and prospective customers in the Highbury area. It also explains your rights under the UK General Data Protection Regulation and applicable data protection laws.

By using our services, making an enquiry, or otherwise interacting with Cleaners Highbury, you acknowledge that you have read and understood this Privacy Policy.

Who We Are

Cleaners Highbury is a cleaning service provider operating in the Highbury area. For the purposes of data protection law, Cleaners Highbury is the data controller of the personal data it collects and processes about its customers and prospective customers.

This Privacy Policy applies to all individuals whose personal data we process in connection with the provision of our cleaning services in the Highbury area, including domestic and business customers and people who contact us with enquiries.

Personal Data We Collect

We only collect personal data that is relevant for providing and managing our services. The types of personal data we may collect include:

Identification and contact details, such as your name, address in the Highbury area or surrounding locations, and other basic contact information you provide to us when you contact us, request a quote, or book a service.

Service and booking information, such as details about the property where the service is to be provided, preferred dates and times, details of the type of cleaning requested, special instructions, and any notes required to perform the service safely and effectively.

Payment and billing information, such as payment status, billing address, and transaction details provided in connection with payment for our services. We do not store full card numbers or sensitive payment data if these are collected and processed by a secure third party payment processor.

Communication records, such as the content of messages you send us, phone notes, and any other correspondence regarding enquiries, bookings, complaints, feedback, or support requests.

Technical and usage data, where applicable, such as information generated when you visit or interact with our online content, including basic device and interaction data for analytics and security purposes.

Lawful Bases for Processing Your Data

We process your personal data only where we have a lawful basis under data protection law. Depending on the context, we may rely on one or more of the following lawful bases:

Performance of a contract. We process your personal data when this is necessary to enter into and fulfil a contract with you, including providing cleaning services, handling your booking, processing payments, and communicating with you about your service.

Compliance with legal obligations. We may process your personal data where necessary to comply with our legal and regulatory obligations, such as tax and accounting requirements and responding to lawful requests from authorities.

Legitimate interests. We may process your data where this is necessary for our legitimate business interests, provided that these interests are not overridden by your rights and freedoms. Our legitimate interests include managing and improving our services, ensuring the safety and security of staff and customers, preventing fraud, and handling customer feedback and complaints.

Consent. In limited cases, we may rely on your consent, for example for certain types of marketing communications. Where we rely on consent, you have the right to withdraw it at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide and manage cleaning services in the Highbury area, including handling enquiries, providing quotes, confirming and managing bookings, sending service updates, and carrying out cleaning at the agreed location.

To manage customer relationships, including responding to questions or complaints, requesting feedback, and handling any issues that arise in connection with the services we provide.

To process payments, issue invoices, manage refunds where applicable, and maintain appropriate records for accounting and audit purposes.

To improve and develop our services, including staff training, internal analysis, and reviewing service quality and customer satisfaction.

To ensure safety and security, including measures designed to protect our staff, customers, systems, and business from misuse or unlawful activity.

To send you information about our services that may be of interest to you, where permitted by law or where you have provided consent. You can opt out of direct marketing communications at any time.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with trusted third parties only where necessary and in accordance with data protection law. These third parties may act as data processors on our behalf or as independent controllers where appropriate.

Categories of recipients may include:

Service and operations partners, such as subcontracted cleaning professionals or staff who need access to your details to provide the requested service at your property.

Payment service providers and banks who process payments and manage financial transactions related to your bookings.

IT and hosting providers who support our systems, data storage, and communications.

Professional advisers, such as accountants or legal advisers, where necessary for compliance, protection of our rights, or in connection with legal claims.

Public authorities or law enforcement agencies, where we are required by law, or where necessary to prevent or detect crime, fraud, or to protect the rights, property, or safety of Cleaners Highbury, our staff, or customers.

Whenever we use data processors, we ensure that they only process your personal data on our documented instructions, under obligations of confidentiality and with appropriate technical and organisational measures to protect the data.

Data Retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

In general, personal data relating to bookings, services provided, and related communications is retained for a reasonable period after the end of our relationship with you, to enable us to respond to queries, resolve disputes, and comply with legal obligations. Financial records and invoice data may be kept for longer periods as required by tax and accounting rules.

When we no longer need your personal data, we will securely delete or anonymise it so that it can no longer be linked to you.

International Transfers

Where our service providers or systems involve the transfer of personal data outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place, such as the use of standard contractual clauses or equivalent protections, in accordance with data protection law.

Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

These measures may include access controls, staff training, secure storage and disposal procedures, and using reputable service providers that apply appropriate levels of security. While we take reasonable steps to protect your data, no system can be completely secure, and you should also take care when providing your information.

Your Data Protection Rights

Under data protection laws, you have certain rights in relation to your personal data. These include:

The right of access. You have the right to request confirmation of whether we process your personal data and to request a copy of the personal data we hold about you.

The right to rectification. You have the right to ask us to correct or complete personal data that is inaccurate or incomplete.

The right to erasure. In certain circumstances, you may request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent.

The right to restrict processing. You may ask us to restrict the processing of your data in certain situations, such as when you contest its accuracy or object to our processing.

The right to object. You may object to certain types of processing, including processing based on our legitimate interests and processing for direct marketing.

The right to data portability. Where processing is based on consent or contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used, machine readable format or that we transmit it to another controller where technically feasible.

You also have the right to withdraw consent where we rely on consent as our lawful basis. Withdrawal of consent will not affect the lawfulness of processing carried out before you withdrew it.

How to Exercise Your Rights

If you wish to exercise any of your rights or have questions about how we process your personal data, you can contact Cleaners Highbury using the contact details available on our service materials or via the usual communication channels you use to reach us.

We may need to verify your identity before responding to your request to protect your privacy and security. We aim to respond to all legitimate requests within the time limits required by law.

You also have the right to lodge a complaint with the relevant data protection authority if you are unhappy with how we handle your personal data. We encourage you to contact us first so we can try to resolve your concerns.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any updated version will apply to all processing of personal data from the date of publication. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

This Privacy Policy applies to all Cleaners Highbury customers and prospective customers in the Highbury area who use or consider using our cleaning services.